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Returns, Exchanges & Refunds Policy

Effective date: October 11, 2025
Governing law: State of Tennessee (USA)

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Thanks for shopping with Volicious. We’re a local Cookeville brand, and we want you to love your gear. This page explains how returns, exchanges, and refunds work for purchases made from us online.

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1) Eligibility & Timeframes

  • Return/Exchange window: You may request a return or exchange within 14 calendar days of the delivery date shown by the carrier’s tracking.

  • Condition: Items must be unused, unwashed, unaltered, and free of odors or stains, with original tags/packaging included.

  • Proof of purchase: An order number or receipt is required.

  • Final-sale items (not returnable):

    • Clearance/marked-down items

    • Custom, made-to-order, or limited-edition items (including size or color variants produced on demand)

    • Gift cards

    • Stickers removed from their backing or items with adhesive exposed

  • Bundles: All items in a bundle must be returned together in original condition.

We reserve the right to refuse returns that arrive used, washed, soiled, smoke-scented, pet-scented, damaged, or missing tags/packaging.

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2) How to Start a Return or Exchange

  1. Email: info@volicious.com within the applicable window and include:

    • Order number

    • Item(s) you’re returning/exchanging

    • Reason (fit, defect, wrong item, etc.)

    • Photos for any defect/damage claims

  2. Approval & Instructions: We’ll reply with return instructions and an RMA (return authorization). Please do not send items back without an RMA.

  3. Ship Back:

    • You may use your own trackable shipping method, or request a prepaid label (see Shipping Costs below).

    • Ship the item(s) within 7 days of RMA approval. Keep your tracking receipt.

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3) Shipping Costs & Restocking

  • If the return is due to our error (wrong item, size, color) or a confirmed defect, we cover reasonable return shipping and replacement shipping.

  • All other returns (e.g., change of mind/fit):

    • You may ship at your expense or ask us for a prepaid label; if we provide a label, its actual cost will be deducted from your refund.

  • Outbound shipping (what you originally paid to receive the order) is non-refundable, unless the return is due to our error or a confirmed defect.

  • Payment platform fees: Some payment processors do not refund their fees on returns. Where this occurs, that non-refundable processing fee may be deducted from your refund (typically ~2–4%). We do not mark up these fees.

  • No routine restocking fees at this time. We may refuse or return to sender shipments that do not follow this policy.

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4) Refunds

  • Method: Refunds are issued to the original form of payment once the return is received and inspected.

  • Timing: Please allow 3–5 business days for our inspection after delivery to us, and 5–7 business days for your bank/card to post the credit.

  • What we refund: Item price plus applicable sales tax (less any deductions described above).

  • Non-refundable: Original shipping, expedited shipping, gift wrap, and the cost of any provided return label (unless defect/our error).

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5) Exchanges

  • Inventory dependent: We’re a small brand; exchanges depend on what’s in stock when we process your return.

  • If unavailable: We’ll issue a refund per Section 4.

  • Speed option: To get your new size/color faster, you may place a new order and return the original for a refund.

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6) Damaged, Defective, or Incorrect Items

  • Notify us within 7 days of delivery (per carrier tracking) at info@volicious.com.

  • Include clear photos of: the issue, packaging, and the shipping label.

  • Once confirmed, we will repair, replace, or refund at no cost to you (our choice, subject to availability).

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7) Order Issues, Lost or Stolen Packages & Address Corrections

  • Tracking shows “Delivered,” but you can’t find it:

    • Check with household members and neighbors and wait 24 hours; carriers sometimes scan early.

    • If still missing, contact the carrier to open a lost/stolen package claim.

    • Risk of loss: Title and risk of loss transfer to you upon the carrier’s delivery scan to the shipping address you provided. Volicious is not responsible for packages after delivery.

    • As a courtesy, we may offer a one-time discounted replacement at our discretion.

  • Wrong/undeliverable address: If an order is returned to us due to an address error or refusal, we can reship to a corrected address (additional shipping may apply) or refund the item price less shipping.

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8) Price Adjustments

  • We do not offer retroactive price adjustments on prior purchases or limited-time promotions.

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9) Gifts

  • Gift returns: If you received a gift purchased from us, we can issue a shop credit to you once the return is received and approved (subject to the same condition rules). Please provide the order number or purchaser’s name/email to help us locate the order.

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10) Hygiene & Quality Notes

  • To keep everything fresh for our customers, hats and apparel must be unworn and unwashed; stickers/buttons must be unused and unopened. Any sign of wear—or adhesive exposed on stickers—will make the item ineligible.

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11) Abuse & Fair Use

  • We value fair dealing. We may refuse service, cancel orders, or limit returns/exchanges for patterns of wardrobing, excessive returns, suspected fraud, reseller activity, or policy abuse.

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12) Your Statutory Rights & Dispute Resolution

  • Nothing in this policy limits rights you may have under applicable law.

  • This Policy and any disputes relating to it are governed by Tennessee law. If an issue arises, please contact us first—we’ll do our best to make it right.

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13) How to Reach Us

  • Email: info@volicious.com

  • When writing in, include your order number and photos (if applicable) so we can help quickly.

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